Catering terms and conditions:
Once an inquiry has been made Sandy's food for the soul will send the client a quote along with a legal binding contract via email that will include the terms and conditions of the catering services being rendered within 72 hours.
Plate sales terms and conditions:
- If the client does not show up at selected time no refund will be issued! Service will only be rendered after the designated pick up time if the client communicates with sandys food for the soul 15 mins before the initial pick up time. Sandys food for the soul will try to designate another pick up time if possible but it is not guaranteed
- Not coming at your designated pick up time disrupts the flow of service for the chef and other paying customers.
- The above condition is in place because the client's safety is our number one priority. Your order is packaged 2 min prior to pick up and once it's packaged it is awaiting your arrival. It is no longer held in a warming station but is ready to be walked out the door at designated pick up time. Food must be kept at a certain temperature to avoid food going into the danger zone in which food-borne bacteria can grow. So it is vital to show up at your designated pick up time.
- Sandys food for the soul will not serve anyone food that has hit the temperature danger zone due to the client not arriving at the designated time that they were allowed to choose. You will forfeit your food and no refund will be rendered.
- Clients' orders must be pre-paid in advance to guarantee plated services.